Returns Eligibility:

• Our return policy applies to all products purchased directly from Aerate.

• Returns are accepted within 30 days from the date of delivery. If a return request is made after this timeframe, we will not be able to process the return or refund.

• Due to hygiene and safety standards, items must be unopened, unused, undamaged, and in their original packaging to qualify for a refund, unless the product is deemed defective or damaged.

Return Process:

• To initiate a return, please contact our customer service team at info@aerateyourbreathing.com within the specified return period.

• Provide your order number, the item(s) you wish to return, and the reason for the return.

• Our customer service team will assist you through the return process.

Return/Refund Options:

• Refund: Once we receive and inspect the returned item(s), we will initiate a refund to your original method of payment within 5-10 business days.

• Exchange: If you prefer an exchange, please specify this in your communication with our customer service team. Exchanges are subject to product availability.

• Please note that the refund may take additional time to appear on your statement depending on your bank or credit card company.

Non-Refundable Items:

• Gift cards or vouchers.

• Special offers or promotions (e.g., discounted or promotional items).

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support immediately.

• We may require photographic evidence or additional information to verify the issue.

• Upon verification, we will provide a replacement or a refund, depending on your preference and the circumstances.

Return Shipping:

• Unless the return is due to our error or a defective item, customers are responsible for the return shipping costs.

• We recommend using a trackable shipping method to ensure the safe return of the item(s).

• In cases of a refund, the original shipping charges (if applicable) are non-refundable.

Disclaimer:

Please note that this return/refund policy is subject to change without prior notice. We encourage our customers to review the policy periodically for updates.

If you have any questions or require further assistance, feel free to reach out to our customer service team at info@aerateyourbreathing.com.